State Farm® Insurance Agent Drew Federau
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jordan Scott
January 7, 2025
5
out of
5
rating by Jordan Scott
"Love working with Drew & his entire team! We’ve been with State Farm for years and this team has covered us through all stages of life, including the future. Everything is made simple and quick to adjust in a moments notice. Highly recommend!!"
Tanesha Crear
January 3, 2025
5
out of
5
rating by Tanesha Crear
"State Farm has handled my home insurance for a while and they do an amazing job."
We responded:
"Thank you, Tanesha! I'm glad to know that you're happy with how we've managed your insurance. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
Ted Seal
December 30, 2024
5
out of
5
rating by Ted Seal
"Great staff. Very friendly helpful and authentic. Thank you"
We responded:
"Thank you, Ted, for the fantastic 5-star rating! We're happy to know you're satisfied with our service. If you ever have questions or need assistance, don't hesitate to reach out."
TONY TARTER
December 19, 2024
5
out of
5
rating by TONY TARTER
"SHARON IS THE BEST THANK YOU SO MUCH"
We responded:
"I'm happy to hear that Sharon provided such excellent service! Thank you, Tony, for sharing your positive experience. If you have any more questions or need assistance in the future, feel free to reach out to our office."
Brendan Gentz
December 19, 2024
5
out of
5
rating by Brendan Gentz
"Everyone at this office is great. Specifically, Rachel Maxey is very helpful and quick to respond to any questions or concerns that I have. I definitely recommend using the Drew Federau State Farm office for your insurance needs."
We responded:
"Thank you, Brendan, for your wonderful feedback! I'm glad to hear that Rachel has been helpful and responsive to your needs. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
J.Elaine Fields
December 17, 2024
5
out of
5
rating by J.Elaine Fields
"Sharon is great. I needed an update on my renters insurance for my lease renewal. Sharon had the update done and email a copy to me in less than 24 hrs. The staff is always pleasant when I call in."
We responded:
"Thank you for sharing your experience! I'm glad to hear that Sharon was able to assist you promptly with your insurance update. Our team takes pride in providing pleasant service, and it's wonderful to know that you feel this way when you call in. If you need any further assistance or have questions, please don't hesitate to reach out!"
Remitha Gordon-Woodford
December 17, 2024
5
out of
5
rating by Remitha Gordon-Woodford
"I've been with State Farm for a few years. They have taken good care of my family's insurance needs. Specifically, Sharon Somerville. She is the absolute best. She goes above and beyond every time. Her care and compassion are matched by her professionalism and vast knowledge. Sharon has a unique way of taking care of the issue at hand while putting my mind at ease. I am grateful beyond measure."
We responded:
"Thank you, Remitha, for your wonderful feedback! I'm so glad to hear that Sharon has been providing exceptional service for your family's insurance needs. Her dedication and expertise truly make a difference, and we're grateful to have her on our team. If you ever have any questions or need further assistance, please don't hesitate to reach out."
Rose Wells
December 13, 2024
5
out of
5
rating by Rose Wells
"Sharon is so awesome to work with. She treats us with the utmost respect and kindness. She’s like family to us!"
We responded:
"Thank you, Rose, for your wonderful feedback! I'm so happy to know that you feel like family when working with us. It's truly rewarding to be able to treat you with the respect and kindness you deserve. If there's anything you need in the future, please don't hesitate to reach out."
Tiffany Miller
December 11, 2024
5
out of
5
rating by Tiffany Miller
"I had such a great experience working with Felicia on December 10, 2024. She was extremely patient with me because, I had to call her multiple times to get more information and ask her questions. She was very polite and willing to me out. Thanks again"
We responded:
"Thank you, Tiffany, for your wonderful feedback! I'm glad Felicia could assist you on December 10th. It was a pleasure helping you with all your questions. If you need anything else in the future, feel free to reach out."
Samantha Morgan
December 9, 2024
5
out of
5
rating by Samantha Morgan
"We work with Rachel and she’s phenomenal! Quick to respond and very professional and thorough. Explains things well. Coming from a different State Farm agency where we weren’t happy, Rachel has made this a night and day experience."
We responded:
"Samantha, thank you for your wonderful feedback! We're happy to know that Rachel has provided you with such a positive experience. Her professionalism and thoroughness are truly valued here. It's great to hear that she has made a significant difference for you. If you need any further assistance, our office is always here to help!"
Zac Smith
December 3, 2024
5
out of
5
rating by Zac Smith
"Amazing job! I needed to transfer my renters insurance to a new unit and it could not have gone smoother, thank you all for your hard work!"
We responded:
"Zac, thank you for your wonderful review! We're glad to know that transferring your insurance went smoothly. Our team works hard to ensure a seamless experience for our customers, and it's great to see that reflected in your feedback. If you need any further assistance in the future, don't hesitate to reach out."
anish paul
November 27, 2024
5
out of
5
rating by anish paul
"Excellent customer service! Felicia Diaz was an absolute pleasure to work with. She is very attentive and was able to give answers to all of my questions regarding insurance, and if she did not have an answer she made sure to connect me to the right person to get the answers. I appreciate all your help. Thank you!"
We responded:
"Anish, thank you for your wonderful review! I'm glad to hear that Felicia provided you with attentive and thorough service. It's great that she was able to address all your questions and connect you with the right resources when needed. We appreciate your kind words and are here for any future assistance you may need. Thanks again!"
Brent Lacy
November 26, 2024
5
out of
5
rating by Brent Lacy
"Been a long time customer with State Farm. Sharon and Felicia have taken care of us tremendously. Last year had to buy a car and called in to Felicia almost daily asking about rates while we figured out which car to buy. Felicia never had a bad attitude no matter how many times she spoke with me. All of the staff are great."
We responded:
"Brent, thank you for being a long-time customer and for sharing your positive experience! I'm glad to hear that Sharon and Felicia have been able to assist you so well. It's wonderful to know that Felicia's patience and positive attitude made a difference. Our team is dedicated to providing excellent service, and your feedback is truly appreciated. If you need anything else or have more questions in the future, don't hesitate to reach out!"
Jeff Blair
November 26, 2024
5
out of
5
rating by Jeff Blair
"Andy and the team were very helpful, efficient and understanding. The Federau team has always been friendly with follow up to ensure your satisfied."
We responded:
"Thank you, Jeff! I'm glad Andy and the team could assist you efficiently and with understanding. It's wonderful to know that our follow-up efforts have been appreciated. We’re always here to ensure your satisfaction. If you need anything in the future, don’t hesitate to reach out!"
Charlie Rohen
November 26, 2024
5
out of
5
rating by Charlie Rohen
"Rachel was very responsive and quick to resolve an issue I had."
We responded:
"Charlie, thank you for sharing your experience! I'm glad Rachel could assist you promptly and effectively. We appreciate your feedback and are here for any future needs you might have."
Jeffrey Clay
November 25, 2024
5
out of
5
rating by Jeffrey Clay
"Felicia was awesome sauce! One of the most pleasant experiences I have had with getting my questions answered over the phone! Professional and courteous! Contacted me multiple times to make sure I had everything I needed. Thank you!!!!! She should be rewarded for her customer service!"
We responded:
"Felicia is indeed a fantastic part of our team! I'm glad she could provide you with such a pleasant and professional experience. We appreciate your kind words and will certainly recognize her for her exceptional customer service. If you have any more questions or need further assistance, feel free to reach out anytime. Thank you, Jeffrey!"
Amber Seibert
November 14, 2024
5
out of
5
rating by Amber Seibert
"Felicia is the only rep I want to work with ever! I got lucky that she was the one to answer my call. She went so above and beyond for us. She made a stressful situation easier by being patient and communicating with us."
We responded:
"Thank you for the five star review! -Drew"
Gloria Brennan
November 12, 2024
5
out of
5
rating by Gloria Brennan
"Sharon Somerville was and is very helpful at Drew Federau State Farm - I love this team"
We responded:
"Gloria, thank you for your wonderful review! I'm glad to hear that Sharon has been so helpful to you. We truly appreciate your support and love for our team. If you ever need anything in the future, don't hesitate to reach out. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
mot chef
November 5, 2024
1
out of
5
rating by mot chef
"They do not listen. To there client"
We responded:
"Hello Mot Chef! I am sorry to hear that you had a bad experience. Unfortunately, I am unable to locate your policies or account in our system to help. If you would like us to help, please email me at help@drewfed.com or call our office at 317.844.4900. Thank you, Drew"
MK
October 28, 2024
5
out of
5
rating by MK
"Felicia Diaz did a great job changing my Homeowners to renters' insurance during my move to Texas. She was patient and explained everything I needed. Sorry to leave, but this office served me well while in Indiana. Thanks, and have a Blessed year. , Gary"
We responded:
"Felicia is indeed a valuable member of our team, and I'm glad she could assist you with your insurance needs during your move to Texas. We're grateful for your kind words and for choosing our office while you were in Indiana. Wishing you all the best in Texas and a blessed year ahead! If you ever need assistance in the future, don't hesitate to reach out. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
DREAM PLAYER
October 15, 2024
5
out of
5
rating by DREAM PLAYER
"Thank you so much Sharon.. you're the best state farm should have more people like you Call state for Sharon ❤️"
We responded:
"Sharon truly is an asset to this office. We really appreciate your kind words and will pass along your praise to Sharon! If you ever need any other assistance, don't hesitate to reach out. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
Corris Brooksby
October 15, 2024
5
out of
5
rating by Corris Brooksby
"I love this office. They are always so eager to be helpful. Every single person whom I have interacted with will go above and beyond to make sure your needs are met. They always follow up and follow through on their commitments. Drew has attracted the very best people to support this operation. They’re a team whom each shares a like mind."
We responded:
"Corris, thank you for your wonderful review! I'm glad to know that our team has been able to meet your needs and provide the support you deserve. It's great to hear that our commitment to follow through and our eagerness to help have made a positive impact on your experience. We truly appreciate your kind words about our team and their dedication. If you ever need anything in the future, we're here to assist you! - Drew Federau - State Farm Insurance Agent, Carmel, IN"
Kelly Will
October 11, 2024
5
out of
5
rating by Kelly Will
"I work with Sharon and she is fantastic! I did have a claim - a winter pipe burst and it was the easiest possible situation ONLY because Sharon was so wonderful and made every effort to support me and ensure my claim made it through efficiently. Her service is incredible. Highly recommend for home, car, and all your other insurance needs!"
We responded:
"Kelly, thank you for your wonderful review! I'm so happy to hear that Sharon was able to support you through your claim process efficiently. It's great to know that her incredible service made a challenging situation easier for you. We truly appreciate your recommendation for home, auto, and other insurance needs. If you ever need further assistance, our office is here to help! - Drew Federau - State Farm Insurance Agent, Carmel, IN"
Rebecca Mottier
October 11, 2024
3
out of
5
rating by Rebecca Mottier
"This office really struggles to manage policies and communications. The most basic thing is they can’t update our mailing address. They make policy changes without notifying us or sending documents to the right individual on the insurance. We left them via car insurance and I just checked the renters insurance we have and the policy coverage is all wrong (like we moved and coverage when we moved is less the one previous coverage we asked for and they didn’t notify us of this decrease in coverage) and the mailing address is still old. I don’t understand how this has happened for over 2 years. They also don’t have good customer service or really care to remedy this until I called mutliple times and was leaving the policy. A bit disappointing but expected from State Farm"
We responded:
"Rebecca, thank you for sharing your detailed feedback. I'm sorry to hear about the issues you've experienced with managing your policies and communications. It's important to us that our clients feel well-informed and supported, and I regret that this was not your experience. Your comments about our customer service are also noted, and we will work on improving our responsiveness and care. Please feel free to reach out to our office if you have any further questions or need assistance. "
Sakinah Anderson
October 11, 2024
5
out of
5
rating by Sakinah Anderson
"First off I’m very thankful for Sharon Summerville she’s been amazing since the day we meet … She’s helped me with every need that needs to be met and when I need her she’s right on time … I highly recommend this State Farm branch … Very professional and courteous…… I am grateful to have found an agent who I can talk to and rely on to help me get what I need done once again Sharon is the best when it comes to knowledgeable and insurance information she’s the one …the past few years with her has been a Breath of fresh air Thank u Sharon ….Shes my new family"
We responded:
"Thank you, Sakinah, for your wonderful review! I'm glad to hear that Sharon has been such a valuable part of your experience with our office. Her professionalism and dedication to meeting your needs are truly commendable. It's great to know that you feel supported and well-informed. We appreciate your recommendation and look forward to continuing to assist you with all your insurance needs. - Drew Federau - State Farm Insurance Agent, Carmel, IN"