State Farm® Insurance Agent Drew Federau
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
anish paul
November 27, 2024
5
out of
5
rating by anish paul
"Excellent customer service! Felicia Diaz was an absolute pleasure to work with. She is very attentive and was able to give answers to all of my questions regarding insurance, and if she did not have an answer she made sure to connect me to the right person to get the answers. I appreciate all your help. Thank you!"
We responded:
"Anish, thank you for your wonderful review! I'm glad to hear that Felicia provided you with attentive and thorough service. It's great that she was able to address all your questions and connect you with the right resources when needed. We appreciate your kind words and are here for any future assistance you may need. Thanks again!"
Brent Lacy
November 26, 2024
5
out of
5
rating by Brent Lacy
"Been a long time customer with State Farm. Sharon and Felicia have taken care of us tremendously. Last year had to buy a car and called in to Felicia almost daily asking about rates while we figured out which car to buy. Felicia never had a bad attitude no matter how many times she spoke with me. All of the staff are great."
We responded:
"Brent, thank you for being a long-time customer and for sharing your positive experience! I'm glad to hear that Sharon and Felicia have been able to assist you so well. It's wonderful to know that Felicia's patience and positive attitude made a difference. Our team is dedicated to providing excellent service, and your feedback is truly appreciated. If you need anything else or have more questions in the future, don't hesitate to reach out!"
Jeff Blair
November 26, 2024
5
out of
5
rating by Jeff Blair
"Andy and the team were very helpful, efficient and understanding. The Federau team has always been friendly with follow up to ensure your satisfied."
We responded:
"Thank you, Jeff! I'm glad Andy and the team could assist you efficiently and with understanding. It's wonderful to know that our follow-up efforts have been appreciated. We’re always here to ensure your satisfaction. If you need anything in the future, don’t hesitate to reach out!"
Charlie Rohen
November 26, 2024
5
out of
5
rating by Charlie Rohen
"Rachel was very responsive and quick to resolve an issue I had."
We responded:
"Charlie, thank you for sharing your experience! I'm glad Rachel could assist you promptly and effectively. We appreciate your feedback and are here for any future needs you might have."
Jeffrey Clay
November 25, 2024
5
out of
5
rating by Jeffrey Clay
"Felicia was awesome sauce! One of the most pleasant experiences I have had with getting my questions answered over the phone! Professional and courteous! Contacted me multiple times to make sure I had everything I needed. Thank you!!!!! She should be rewarded for her customer service!"
We responded:
"Felicia is indeed a fantastic part of our team! I'm glad she could provide you with such a pleasant and professional experience. We appreciate your kind words and will certainly recognize her for her exceptional customer service. If you have any more questions or need further assistance, feel free to reach out anytime. Thank you, Jeffrey!"
Amber Seibert
November 14, 2024
5
out of
5
rating by Amber Seibert
"Felicia is the only rep I want to work with ever! I got lucky that she was the one to answer my call. She went so above and beyond for us. She made a stressful situation easier by being patient and communicating with us."
We responded:
"Thank you for the five star review! -Drew"
Gloria Brennan
November 12, 2024
5
out of
5
rating by Gloria Brennan
"Sharon Somerville was and is very helpful at Drew Federau State Farm - I love this team"
We responded:
"Gloria, thank you for your wonderful review! I'm glad to hear that Sharon has been so helpful to you. We truly appreciate your support and love for our team. If you ever need anything in the future, don't hesitate to reach out. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
mot chef
November 5, 2024
1
out of
5
rating by mot chef
"They do not listen. To there client"
We responded:
"Hello Mot Chef! I am sorry to hear that you had a bad experience. Unfortunately, I am unable to locate your policies or account in our system to help. If you would like us to help, please email me at help@drewfed.com or call our office at 317.844.4900. Thank you, Drew"
MK
October 28, 2024
5
out of
5
rating by MK
"Felicia Diaz did a great job changing my Homeowners to renters' insurance during my move to Texas. She was patient and explained everything I needed. Sorry to leave, but this office served me well while in Indiana. Thanks, and have a Blessed year. , Gary"
We responded:
"Felicia is indeed a valuable member of our team, and I'm glad she could assist you with your insurance needs during your move to Texas. We're grateful for your kind words and for choosing our office while you were in Indiana. Wishing you all the best in Texas and a blessed year ahead! If you ever need assistance in the future, don't hesitate to reach out. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
DREAM PLAYER
October 15, 2024
5
out of
5
rating by DREAM PLAYER
"Thank you so much Sharon.. you're the best state farm should have more people like you Call state for Sharon ❤️"
We responded:
"Sharon truly is an asset to this office. We really appreciate your kind words and will pass along your praise to Sharon! If you ever need any other assistance, don't hesitate to reach out. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
Corris Brooksby
October 15, 2024
5
out of
5
rating by Corris Brooksby
"I love this office. They are always so eager to be helpful. Every single person whom I have interacted with will go above and beyond to make sure your needs are met. They always follow up and follow through on their commitments. Drew has attracted the very best people to support this operation. They’re a team whom each shares a like mind."
We responded:
"Corris, thank you for your wonderful review! I'm glad to know that our team has been able to meet your needs and provide the support you deserve. It's great to hear that our commitment to follow through and our eagerness to help have made a positive impact on your experience. We truly appreciate your kind words about our team and their dedication. If you ever need anything in the future, we're here to assist you! - Drew Federau - State Farm Insurance Agent, Carmel, IN"
Kelly Will
October 11, 2024
5
out of
5
rating by Kelly Will
"I work with Sharon and she is fantastic! I did have a claim - a winter pipe burst and it was the easiest possible situation ONLY because Sharon was so wonderful and made every effort to support me and ensure my claim made it through efficiently. Her service is incredible. Highly recommend for home, car, and all your other insurance needs!"
We responded:
"Kelly, thank you for your wonderful review! I'm so happy to hear that Sharon was able to support you through your claim process efficiently. It's great to know that her incredible service made a challenging situation easier for you. We truly appreciate your recommendation for home, auto, and other insurance needs. If you ever need further assistance, our office is here to help! - Drew Federau - State Farm Insurance Agent, Carmel, IN"
Rebecca Mottier
October 11, 2024
3
out of
5
rating by Rebecca Mottier
"This office really struggles to manage policies and communications. The most basic thing is they can’t update our mailing address. They make policy changes without notifying us or sending documents to the right individual on the insurance. We left them via car insurance and I just checked the renters insurance we have and the policy coverage is all wrong (like we moved and coverage when we moved is less the one previous coverage we asked for and they didn’t notify us of this decrease in coverage) and the mailing address is still old. I don’t understand how this has happened for over 2 years. They also don’t have good customer service or really care to remedy this until I called mutliple times and was leaving the policy. A bit disappointing but expected from State Farm"
We responded:
"Rebecca, thank you for sharing your detailed feedback. I'm sorry to hear about the issues you've experienced with managing your policies and communications. It's important to us that our clients feel well-informed and supported, and I regret that this was not your experience. Your comments about our customer service are also noted, and we will work on improving our responsiveness and care. Please feel free to reach out to our office if you have any further questions or need assistance. "
Sakinah Anderson
October 11, 2024
5
out of
5
rating by Sakinah Anderson
"First off I’m very thankful for Sharon Summerville she’s been amazing since the day we meet … She’s helped me with every need that needs to be met and when I need her she’s right on time … I highly recommend this State Farm branch … Very professional and courteous…… I am grateful to have found an agent who I can talk to and rely on to help me get what I need done once again Sharon is the best when it comes to knowledgeable and insurance information she’s the one …the past few years with her has been a Breath of fresh air Thank u Sharon ….Shes my new family"
We responded:
"Thank you, Sakinah, for your wonderful review! I'm glad to hear that Sharon has been such a valuable part of your experience with our office. Her professionalism and dedication to meeting your needs are truly commendable. It's great to know that you feel supported and well-informed. We appreciate your recommendation and look forward to continuing to assist you with all your insurance needs. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
Walkadoodles & Whiskers Pet Concierge
October 11, 2024
5
out of
5
rating by Walkadoodles & Whiskers Pet Concierge
"I have had the pleasure of working with Sharon Somerville of the Drew Federau State Farm Agency for the past couple of years with my insurance needs and there aren’t enough words to describe her professionalism, follow through and high level of customer service. She always had my back and went above and beyond in every circumstance to help me including a recent move to another state where Sharon executed a seamless transition to the agency in my new home. I highly recommend the Drew Federau Agency and give them and Sharon both 5 stars!!! Grateful to have found them!"
shawnte dbestevr
October 11, 2024
5
out of
5
rating by shawnte dbestevr
"Excellent service! Continues to check in each year. Shannon Somerville is the best. She makes it personal and allows you to feel free and comfortable in every convo."
sarascharf
October 6, 2024
5
out of
5
rating by sarascharf
"Sharon with Drew Federeau’s office is the best! She has been a tremendous help to our family throughout the years in assisting us with our insurance needs. Sharon is always kind and truly cares that things are done right. Her knowledge and commitment to customer satisfaction is extraordinary. We are incredibly thankful for Sharon’s wonderful service and dedication!"
We responded:
"Thank you, Sara, for your wonderful review! I'm so happy to hear that Sharon has been such a tremendous help to your family over the years. Her dedication to ensuring everything is done right and her commitment to customer satisfaction truly make her an invaluable part of our team. We are grateful for your kind words and look forward to continuing to assist you with your insurance needs. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
John Dickerson
October 4, 2024
5
out of
5
rating by John Dickerson
"I have been a longtime customer of State Farm Insurance and when my original agent retired, my account was transferred to Drew Federau and his team. I continue to get the exceptional service I have enjoyed over the years. I highly recommend Drew and his skilled staff to anyone shopping around or new to central Indiana! Sharon Summerville has been a constant representative since I started driving and is still my main point of contact with State Farm. She has become a true and trusted friend through the years!"
We responded:
"John, thank you so much for your loyalty. We truly appreciate you and thank you for such wonderful feedback. -Drew"
Sally Scharbrough
October 4, 2024
4
out of
5
rating by Sally Scharbrough
"Computer issues on my call at your end, so the call took a lot longer, but she was still pleasant and helpful throughout!"
We responded:
"Sally, thank you for your feedback! I'm glad to hear that despite the computer issues, our team member remained pleasant and helpful throughout your call. We appreciate your patience and understanding. If you have any further questions or need assistance, please don't hesitate to reach out. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
Candy C
October 3, 2024
5
out of
5
rating by Candy C
"Sharon is always so helpful. They make it feel more like family when taking care of you. I will not go anywhere else. I appreciate them always taking care of my family and I. I know she is always looking out for my best interest."
We responded:
"Hello, I'm so glad your time spent with us has given you the extra knowledge to successfully protect you and your family in the insurance world! We appreciate your business. - Drew"
fred powell jr
September 27, 2024
5
out of
5
rating by fred powell jr
"They've always been honest with me and very helpful any way they can, and that's is what's best."
We responded:
"Fred, thank you for your kind words! I'm glad to know that our honesty and helpfulness have made a positive impact on your experience. We're always here to assist you in any way we can. If you ever need anything in the future, don't hesitate to reach out. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
Dacia Stewart
September 27, 2024
5
out of
5
rating by Dacia Stewart
"Felicia is such an amazing help, contacted me back promptly and made it so easy for me to understand!"
We responded:
"Felicia is indeed a fantastic asset to our team, and I'm glad she was able to assist you promptly and clearly. Your feedback is greatly appreciated. If you have any further questions or need assistance, don't hesitate to reach out. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
Shiny Loot-Hobbit
September 27, 2024
5
out of
5
rating by Shiny Loot-Hobbit
"After moving to Indy recently, my partner suggested I call his agent with State Farm for an auto quote. Sharon Somerville was very helpful, knowledgeable and responded to my follow up question emails quickly. She made the switch from Allstate smooth and a good experience. I would definitely recommend Drew Federau State Farm and Sharon!"
We responded:
"Thank you, Shiny, for sharing your experience! I'm glad Sharon was able to assist you with your auto quote and make the transition from Allstate smooth. It's wonderful to know that her knowledge and quick responses made a positive impact. We appreciate your recommendation and are here for any insurance needs or questions you might have. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
kya jackson
September 26, 2024
5
out of
5
rating by kya jackson
"Everyone is so friendly, helpful and quick! I appreciate all the help and how responsive the company is! 10/10 way better since I switched from progressive!"
We responded:
"Kya, thank you for your wonderful review! I'm glad to know that you find our team friendly, helpful, and quick. It's great to hear that you're satisfied with our responsiveness and that switching from Progressive has been a positive experience for you. If you ever need further assistance, we're here to help. - Drew Federau - State Farm Insurance Agent, Carmel, IN"
Wen Liu
September 21, 2024
5
out of
5
rating by Wen Liu
"Felicia Diaz was very accommodating and efficient in getting my insurance switched to a new vehicle."
We responded:
"Wen, thanks for the five stars! - Drew"